Customer Service

Frequently Asked Questions

Company Information
1. Where are you located?
2. How can I contact you?
3. What is your privacy policy?

Product Information
1. What brands do you carry?
2. Who made my appliance?

Ordering Help
1. How can I check my order?
2. Can I cancel my order after I have submitted it?
3. Do I have to pay sales tax?
4. How can I pay for my order?
5. What is your return policy?
6. How is my package shipped?
7. When should I expect to receive my shipment?
8. What if I get my part and it is broken or damaged?



Company Information

Where are you located?
See Contact Us

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How can I contact you?
It's simple… Call us at (800) 527-2343
Or write to:
For other locations: Contact Us

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What is your privacy policy?
We are in the business of serving you! Your email address permits us to communicate with you about your order and future offers. It along with all other personal information will NOT be shared with any outside entities.

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Product Information

What brands do you carry?
Admiral Glenwood RCA
Amana Hardwick Roper
Bosch Hotpoint Scotsman
Caloric JC Penney Sears
Chromalox Jenn Air Speed Queen
Corning Kelvinator Norge
Crosley Kenmore Sunray
Dacor Kitchen Aid Tappan
Eaton Litton Thermador
Electrolux Magic Chef Uline
Frigidaire Marvel Wards
General Electric Maytag Westinghouse
Gaggenau Modern Maid Whirlpool
Gibson Montgomery Wards White-Westinghouse

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Who made my appliance?
There are many different brands of appliances, and over the years only a handful of manufacturers still remain. Here is a list of the brands and their parent companies.

This list will also help you understand what brand part you will receive in your order:

Brand Manufacturer
Admiral Maytag
Amana Maytag
Bosch Bosch
Caloric Maytag
Chromalox Chromalox
Corning Corning
Crosley Maytag
Dacor Dacor
Eaton Eaton
Electrolux Electrolux
Frigidaire Electrolux
GE General Electric
General Electric General Electric
Gaggenau Bosch
Gibson Electrolux
Glenwood Maytag
Hardwick Maytag
Hotpoint General Electric
J C Penney General Electric mostly
Jenn Air Maytag
Kelvinator Electrolux
Kenmore Amana, Athens, Broan, Caloric, Chambers, D&M,
Franklin, Frigidaire, GE, Gibson, Gold Star, Jenn Air, Kelvinator, Litton,
Marvel, Preway, Roper, Sanyo,
Westinghouse, and Whirlpool
Kitchen Aid Whirlpool
Litton Litton
Magic Chef Maytag
Marvel Marvel
Maytag Maytag
Modern Maid Maytag
Montgomery Wards Admiral, Caloric, Franklin, Frigidaire, Modern Maid, Norge, Tappan, and Westinghouse
Norge Maytag
RCA General Electric
Roper Whirlpool
Scotsman Scotsman
Sears See Kenmore
Speed Queen Maytag
Sub Zero Sub Zero
Sunray Maytag
Tappan Electrolux
Thermador Bosch
Uline Uline
Wards See Montgomery Wards
Westinghouse Electrolux
Whirlpool Whirlpool
White - Westinghouse Electrolux
Wolf Sub Zero

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Ordering Help

How can I check my order?
If you have any questions regarding your order, please contact us at
(800) 527-2343 or by email at . We will be glad to help you.

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Can I cancel my order after I have submitted it?
Yes, you will need to contact our customer service department at (800) 527-2343 as soon as possible. Once the order has been processed and is in the shipping department we can not cancel it. Also see our Return Policy.

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Do I have to pay sales tax?
We only charge tax on customers within the state of Texas.

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How can I pay for my order?
We accept Visa, Master Card, Discover, American Express, and Checks or Money Orders

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What is your return policy?
Stock parts: We have a no fault 30-day return policy. Part must be in new, resalable condition, never installed and in its original packaging. Please place a copy of the original invoice and a short explanation for return. If we caused the error, please enclose a short explanation to receive credit for the freight.

Special order (non-stock) parts: Can be returned for store credit, less freight, within 30 days.

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How is my package shipped?
Most packages are shipped UPS within the continental United States.
Some of the larger items are shipped by freight lines. Very small parts or inexpensive items maybe shipped via parcel post.

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When should I expect to receive my shipment?
If the order is received by 1:00 pm CST, Monday thru Friday, and the parts are in stock we will ship it the same day in most cases. If the order is received after 1:00 pm CST, it will shipped no later than the next business day. If a part is not in stock, it will be ordered from the manufacturer and will be shipped as soon as we receive the part from the factory. Most non-stock parts ship within two weeks (exceptions do apply). Orders placed on Saturday and Sunday will shipped out on Monday.

Most packages unless specified otherwise are sent UPS or Parcel Post from Dallas, TX, and should arrive within 1 to 5 business days depending on the ship-to location.

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What if I get my part and it is broken or damaged?
Contact us at , or give us a call at (800) 527-2343.

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Updated: 5/27/2016 12:12:00 PM - bmcabee@apdepot.com

12/18/2018 7:04:01 AM