"I was pleasantly surprised by your
associate’s willingness to complete my order. They
actually cared that I got the right parts. They took the
time to look at the items and were very thorough. Customer
service is an art that is difficult to duplicate when done
"As someone who has spent the last 15 years in customer
service, I recognize the dedication and perseverance you
demonstrated in trying to locate my parts. Thanks for your
"It is refreshing to find those who are willing to
help and do an excellent job. If others in this business
were this good, things would be smoother for all of us!
Thank you, keep up the good work!"
"In today’s world of stress, unsatisfactory
performance, shady work and general haste and impoliteness,
it was a pleasure for you to help me. Although you were
unsuccessful in finding the piece of equipment or substitute
for me, you tried so hard in many ways to help me. That
was more than enough for me, 'Customer Service'."
Mrs. B.A. Freink
Monroe Township, NJ
"It makes it a pleasure doing business with your
company when I get such positive help. Your company helps
change a very negative position in to something positive."
Rapid City, South Dakota
"I called your office and was looking for a 40+ year
old Hotpoint oven. I spoke with one of your associates
and was very eager to help. She was successful in finding
my part and sent it to my mother. The oven is working perfectly
now and thanks to all of you I have a working stove and
a happy mother."
“My part was misrouted by a freight company and
APD tracked and found my part. They hired a courier and
had the part delivered to my door step on the eve of Thanksgiving… The
turkey never tasted better. Service was beyond expectation!”
New Orleans, LA
“Day in and day out APD does an excellent job getting
me the parts I need when I need them! Consistant and honest.”
College Station, TX